Insurance Companies Suspend Services at Nairobi Women’s Hospital Over Bill Inflation Claims


Three insurance providers have ceased services at the Nairobi Women’s Hospital after claims of bill inflation emerged.

The firms, AAR, CIC and Old Mutual have given out statements suspending their insurance services and advising their customers to seek medical services in other facilities in their panel.

A series of WhatsApp messages were leaked on what appears to the management WhatsApp group showing how the hospital set daily targets for the number of patients they should be admitted in a day.

The WhatsApp chats show that the revenue, commissions, admissions and discharge numbers were being actively monitored hourly, every day, and day and night by the chief executive officer, Dr. Felix Wanjala.

The WhatsApp group named Team Nakuru Hyrax shows messages of the Nairobi Women’s Hospital in Nakuru CEO Dr.Felix Wanjala ordering the doctors to increase the numbers, “Team we are starting on very bad numbers, lock discharges”.

We bring to your attention that we have suspended services at the Nairobi Women’s Hospital and all its branches for all our members due to operational challenges. The operation takes effect from 5th February 2020,” read a statement by the AAR Insurance.

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